Privacy Policy
This Privacy Policy explains how Lumavexel ("Lumavexel," "we," "us") collects, uses, and protects information in connection with our Speed-to-Lead messaging service for home-services businesses.
Information we collect
We may collect: your name, phone number, and the contents of calls or messages you exchange with a business that uses Lumavexel, or with us directly. We collect this information only when you initiate contact (for example, by calling a participating business or messaging us).
How we use information
- To deliver the automated text-back service — for example, replying to a missed call so the business can follow up with you.
- To respond to your inquiries and provide customer support.
- To operate, maintain, and improve our service.
We do not sell your information, and we do not share it for third-party marketing. No mobile information (including your phone number and SMS opt-in/consent) will be sold or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared only with service providers who help us operate the service (such as our messaging platform), and only as needed to deliver it.
Text messaging
If you receive text messages from us, message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or emailing info@lumavexel.com. SMS opt-in consent and phone numbers collected for messaging are never shared with third parties for marketing.
Data retention & security
We retain information only as long as needed to provide the service or as required by law, and we use reasonable measures to protect it.
Your choices
You may opt out of messages by replying STOP, and you may contact us to request access to or deletion of your information.
Contact
Questions about this policy? Email info@lumavexel.com.